Account settings
  • Account setup
    • How do I create an account?
      To create an account:
      1. Click 'Apply'
      2. Click the 'Apply Now' button
      3. Click 'Create a New Account'
      4. Follow the instructions provided on the page to finish creating your account
      If you have an existing case, you can also create an account using the Your Texas Benefits mobile app. Download it in the Google Play or iTunes App Store.

      You cannot apply for benefits on the Your Texas Benefits mobile app.
    • Why can't I see my case information if I have an account?
      There are a few different reasons why you may not be able to see your case information:
      1. You need to confirm your identity.
      2. To confirm your identity:
        Select ‘Manage,’ and under “Confirm your identity,” select ‘Confirm.’

      3. You confirmed your identity, but you need to add your case to your account.
      4. To add your case, select ‘Manage’ and follow the instructions under “Add your case."

      5. This is your first time applying for benefits and you do not have a case yet.
      6. Once you receive your case number, add it to your account using the instructions above for #2.

      7. Some programs can’t be shown on this website. For example, most MEPD programs related to SSI can’t be shown on Your Texas Benefits.
    •  Back
  • Alerts & paperless
    • Why should I choose paperless letters and forms?
      When you sign up for paperless letters and forms you will get an alert letting you know new info has been posted to your online account.

      No more waiting on the mail. You will have one place to keep track of all your info.

      You can also view the documents using the Your Texas Benefits mobile app. Download it in the Google Play or iTunes App Store.
    • What is an alert?
      An email or text we send you when certain things happen to Your Texas Benefits account, application or case.
    • What alerts can I receive?
      We can send you an alert when:
      • The status of your online application changes
      • There is a request to reset your user name or password
      You can customize your alert settings for each case to get alerts about:
      • Info we received
      • Info we need
      • Upcoming interviews
      • Changes to your case status
    • How do I set up alerts?
      1. Log in to your account
      2. Click 'Manage'
      3. Click 'Message Center'
      4. Click 'Alert Settings.'
      You will be able to select what alerts you would like to get for each case. After you sign up for alerts, you will need to confirm your contact info. Within 48 hours, you will receive a code by email or text to enter on the 'Email and phone settings' page. This will confirm your contact info. Confirm your alert settings:
      1. Log in to your account
      2. Click 'Manage'
      3. Click 'Message Center'
      4. Go to 'Email and phone settings'
      5. Type your code next to the correct email or phone number
      6. Click 'Confirm'
      Your code expires 10 days after we send it. If you need a new code, re-enter your contact info to receive a new one. After we have processed an application for benefits, you can also setup alert settings using the Your Texas Benefits mobile app. Download it in the Google Play or iTunes App Store.
    • How do I confirm my alert settings?
      To confirm your alert settings:
      1. Log in to your account
      2. Click 'Manage'
      3. Click on 'Message Center'
      4. Go to 'Email & Phone Settings'
      5. Type your code in the box next to the correct email or phone number
      6. Click 'Confirm'
      Your code expires 10 days after we send it. If you need a new code, re-enter your contact info to get a new one.

      To keep our email alerts from going to your spam or junk mail folder, add 'DoNotReply@YourTexasBenefits.com' to your contacts.
    • Can I view my alerts online?
      Yes.
      1. Log in to your account
      2. Click 'Manage'
      3. Click 'Message Center'
      4. Click 'View Messages'
    • How do I change my alert settings?
      1. Log in to your account
      2. Click 'Manage'
      3. Click 'Message Center'
      4. Click 'Alert Settings'
      You will be able to select what alerts you would like to receive for each case. You can also stop the alerts you currently receive.

      You can also make changes to alert settings using the Your Texas Benefits mobile app. Download it in the Google Play or iTunes App Store.
    •  Back
  • User name or password
    • What if I forgot my user name?
      1. Click 'Log In' at the top of the page
      2. Click 'Forgot User Name'
      You’ll need to answer questions to verify your identity. The more info you fill in, the better.

      If we can find your user name, we will show you your user name on the screen.

      If we can’t find your user name, try again by entering more information about yourself.

      If we still can’t find your user name, call 2-1-1 or 1-877-541-7905. After you pick a language, press 2. You can also go to an HHSC benefits office. You will need to show us proof of your identity such as a driver's license or other photo ID.

      You can also access your user name using the Your Texas Benefits mobile app. Download it in the Google Play or iTunes App Store.
    • What if I forgot my password?
      1. Click Log In at the top of the page.
      2. Click Forgot password?
      3. Enter your username.
      4. Get a security code.
      5. Find your code using the contact method you shared with us.
      6. Confirm your code.
      7. Create a new password.
      You can also choose to answer your security questions. You can use this option if you haven’t shared a contact method or don’t want to use a security code. If you answer your security questions correctly, you can create a new password.

      If you can’t use your security code or answer the security questions correctly, call 2-1-1 or 877-541-7905 for help. After you pick a language, press 2.

      Due to strict security and privacy rules, we can’t view or change your security questions.

      You can also reset your password using the Your Texas Benefits mobile app. Download it from Google Play or Apple’s App Store.
    • How do I change my password?
      1. Log in and click the arrow next to your name at the top of the screen
      2. Select 'Change Password' in the drop down menu that appears
      3. Follow instructions on the screen to change your password
      You can also reset your password using the Your Texas Benefits mobile app. Download it in the Google Play or iTunes App Store.
    • What if I can't reset my password online?
      If you are unable to reset your password online, please do one of the following:
      • Call 2-1-1 or 1-877-541-7905. After you pick a language, press 2.
      • Go to an HHSC benefits office. You will need to show us proof of your identity, such as a driver's license or other photo ID.
      Your temporary password will expire in 7 days.
    • Why do I need to share a contact method to reset my password?
      If you forget your password, we can help you reset it. First we have to make sure that it’s you. By sharing a contact method, we can get in touch with you to confirm that you want to reset your password.
    •  Back
  • Lone Star Card
    • What if I forget my Lone Star Card PIN?
      Call us right away at 1-800-777-7328.

      You can pick your new PIN by calling any time, day or night.

      Getting a new PIN makes the old one not work anymore. If you aren't able to pick a PIN by phone, you can ask us to send you a new PIN in the mail. You'll get it in about a week.

      Remember: Don't share your PIN with anyone. Not even with us or with someone who works at a store.
    • How do I report a lost, stolen, or damaged Lone Star Card?
      Call us right away at 1-800-777-7328.

      Your card will be “frozen”. This means that no one - not even you - can use your card.

      If you need a new card, we will mail you one. You'll get it in about a week.

      If someone steals your benefits before you call us at 1-800-777-7328, you lose those benefits. The only way someone can steal your benefits is if they have your card and know your PIN (password).
    •  Back
  • Privacy
    • How do I keep my information secure?
      Your user name and password help ensure that your information is private and accessible only by you.

      For security purposes, pick a strong password that that no one can guess. Never share your password with anyone - not even HHSC staff. No staff person or organization that can help you will ever ask you for your password.
    • How do I know my online info is secure?
      This website is designed to keep your info secure and private. Click 'Privacy Policy' at the bottom of this page.
    •  Back
  •  Back