Renewing benefits
  • When to renew
    • How do I know when it’s time to renew my benefits?
      You can sign up for renewal alerts by logging in to your Your Texas Benefits online account. Go to the Message center and select Alert settings.

      You can also check if your case is ready to renew online.
      1. Log in to your account.
      2. From the ‘Manage’ screen, you will see a ‘Ready for renewal’ alert in the My Tasks list and your case will say ‘Ready for renewal’ under My cases.
    • Do I need to complete a renewal if nothing has changed?
      Yes.

      Even if nothing has changed, we need you to confirm that all of your contact information is up to date. You can submit the renewal once you review your information.
    • Can I start a renewal after the due date?
      You can start a renewal online anytime your case indicates “Ready for renewal”.

      You can finish and submit a saved renewal for up to 60 days from when you started the renewal. However, you might have a delay in getting your benefits. We suggest submitting your renewal the same day you start it.
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  • How to renew
    • How do I renew my benefits online?
      Steps to renew your benefits online:
      1. Log in to your account
      2. From the ‘Manage’ screen, select the case that’s ready to renew
      3. Select the ‘Renew Benefits’ button
      4. Review and update your case information
      5. Submit your renewal


      To renew benefits online, you must be one of the following:
      • A case member who is at least 16 years old
      • Listed on the case as an authorized representative or someone who can act for case members
    • Can I apply for new benefits when I renew?
      Yes.

      When you start your renewal, we will list benefits you can apply for while renewing your case in the Apply for more benefits step.
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  • Continuing your renewal
  • Making corrections
  • Case status
    • How do I know if my benefits are renewed?
      To find out if your benefits are renewed:
      1. Log in to your account
      2. Find your case in the ‘My cases’ section
      3. View the status for each benefit programs for your case

      Your benefits are renewed if:
      • ‘Status’ says ‘Approved’
      • How do I check the status of my renewal online?
        To check the status of your renewal:
        1. Log in to your account
        2. Go to the ‘Case Activity’ section and select ‘Renewals.’
        3. Select ‘Sent or cancelled’
        4. Find your renewal and view the ‘Status’ column
        Your renewal will have one of these statuses:
        • Started. You started a renewal, but you haven’t sent it to us.
        • Sent. You sent the renewal to us.
        • In Review. You sent the renewal to us and we’re looking it over.
        • Reviewed. We’re done looking over the renewal you sent us.
        • Cancelled by User. You cancelled the renewal you started.
        • Cancelled by System. We cancelled a renewal you started. This might happen if you didn’t submit or update your renewal within 60 days. It also can happen if we get your renewal in the mail.

        • If you think a status is wrong, call 2-1-1 or 877-541-7905. After you pick a language, press 2.
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    • Changes in benefits
      • Why did my healthcare benefits change after my renewal?
        We check your case information every time you renew your case. Changes to the benefits occur because you've had changes to your case information, such as:
        1. How much money you get
        2. How many people live in your home
        3. Things you own
        4. Bills you pay
        5. Your child's age
        First, we'll look to see if you can get Medicaid. If you can't get Medicaid, we'll see if you can get CHIP.

        Federal and state policies set the rules for each program. For some families, this means one child might get Medicaid, and another child might get CHIP.

        If you think there is an error, call 2-1-1 or 877-541-7905. After you pick a language, press 2.
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